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Professional Services and Support - 2007

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Sort Articles by Evaluation Centers
Knowledge Management: The Core of Service Resolution Management
P.J. Jakovljevic 12/12/2007 12:00:00 AM
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

Read Knowledge Management: The Core of Service Resolution Management

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A Simplified Approach to Powerful, Flexible Data Visualization
Lyndsay Wise 3/16/2007 12:00:00 AM
Corda's CenterView™ enterprise performance dashboards allow users and software partners to use Corda's dashboards to create the presentation layer of analytics, and to help organizations present and achieve their business goals across the organization.

Read A Simplified Approach to Powerful, Flexible Data Visualization

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Vendor Reservations, a Full-fledged SaaS ERP, and User Recommendations
P.J. Jakovljevic 1/17/2007 12:00:00 AM
Having a system that can support mix-mode manufacturing without the need for artificial constraints would mean that the technology is available to offer on demand manufacturing enterprise resource management to the marketplace.

Read Vendor Reservations, a Full-fledged SaaS ERP, and User Recommendations

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Software as a Service: Not without Caveats
P.J. Jakovljevic 1/12/2007 12:00:00 AM
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant basis and on strict service level agreements.

Read Software as a Service: Not without Caveats

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The Keys to Effective Project Governance Leadership
Jed Simms 12/10/2007 12:00:00 AM
Project Sponsor.com conducted a three-year research program on project governance. The findings turned up some surprising facts on how project governance is approached and applied in businesses today, and shed some light on what is required for project governance to be effective.

Read The Keys to Effective Project Governance Leadership

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Eeny, Meeny, Miny, Moe: Software Selection, Its Pitfalls, and How to Avoid Them
Hugh R. Alley 8/22/2007 12:00:00 AM
The process of selecting software can be streamlined by paying close attention to the types and quantities of criteria you use. Better decision processes will distinguish between two key types of criteria and limit the number of criteria considered.

Read Eeny, Meeny, Miny, Moe: Software Selection, Its Pitfalls, and How to Avoid Them

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Improving Human Performance by Identifying the Gaps
Verónica Inoue 7/16/2007 12:00:00 AM
Mariano Bernárdez, expert in performance improvement, was interviewed in Buenos Aires (Argentina) by Learning Review's Verónica Inoue. Inoue asked Bernardez about his new book, Tecnología del Desempeño Humano (Human Performance Technology), and how this issue affects the Latin-American market.

Read Improving Human Performance by Identifying the Gaps

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The CMO–CIO Organizational Alignment Mandate
Glen Petersen 7/4/2007 12:00:00 AM
Chief information officer reporting relationships continue to be distanced from the strategy function. The marketing function is experiencing this same distancing from strategy. However, the two functions should be on the leading edge of strategy, rather than the receiving end.

Read The CMO–CIO Organizational Alignment Mandate

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BPM Showdown! Oracle's Hyperion System 9 vs. OutlookSoft vs. Cartesis Suite
Lyndsay Wise 5/30/2007 12:00:00 AM
I'm Lyndsay Wise, senior research analyst at Technology Evaluation Centers. Welcome to another in TEC's series of enterprise software Showdowns. Today's Showdown pits three of the top business performance management (BPM) vendors against each other in a head-to-head contest: Hyperion System 9 vs. OutlookSoft vs. Cartesis Suite! We hope you find this Showdown helpful and informative, and invite your comments and questions.

Read BPM Showdown! Oracle's Hyperion System 9 vs. OutlookSoft vs. Cartesis Suite

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One Vendor's Dedicated Governance, Risk Management, and Compliance Unit
P.J. Jakovljevic 5/4/2007 12:00:00 AM
SAP's governance, risk management, and compliance roadmap is still in its beginning stages. Only time will prove the vendor's delivery of true, tangible products (and not vaporware), as well as the success of those products with current and prospective customers.

Read One Vendor's Dedicated Governance, Risk Management, and Compliance Unit

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