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Professional Services and Support - 2008

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Service Level Agreements for Manufacturers and Software Vendors in the Supply Chain
David Bourque 9/1/2008 12:00:00 AM
Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated.

Read Service Level Agreements for Manufacturers and Software Vendors in the Supply Chain

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Function Points: Are They Really the Right Unit of Measure for Software Sizing?
Murali Chemuturi 12/15/2008 12:00:00 AM
Function points (FPs) are the most popular unit of measure for measuring the size of software. But because FPs were developed in the 1970s, are they not now outdated for today’s event-oriented programming and multi-tiered software architectures?

Read Function Points: Are They Really the Right Unit of Measure for Software Sizing?

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How Project Portfolio Management Can Deal a Winning Hand to the SMB Project Manager
Alexander Hankewicz 10/29/2008 12:00:00 AM
Project portfolio management (PPM), once a solution only larger organizations could afford, enables companies to analyze, recommend, authorize, activate, expedite, and monitor projects. In recent years, however, small to medium businesses have been able to benefit from PPM too, through software-as-a-service models of this tool.

Read How Project Portfolio Management Can Deal a Winning Hand to the SMB Project Manager

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Global Product Development Seen as a Boon for Product Lifecycle Management Vendors
Michael Bittner 10/17/2008 12:00:00 AM
An enterprise that wants to shift to a global product development strategy must invest in modern product lifecycle management (PLM) technology. Therefore, the PLM software market could be on the edge of a significant growth cycle.

Read Global Product Development Seen as a Boon for Product Lifecycle Management Vendors

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Human Resources for Small to Medium Businesses
Jeff Spitzer 9/1/2008 12:00:00 AM
When small to medium businesses shop around for a human resources (HR) solution, their main considerations are whether to go for a hosted or non-hosted solution, or to simply outsource HR functions altogether. It’s important to know the advantages and disadvantages of each before making a selection.

Read Human Resources for Small to Medium Businesses

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Segregation of Duties and Its Role in Sarbanes-Oxley Compliance Issues
Alexander Hankewicz 8/27/2008 12:00:00 AM
The Sarbanes-Oxley Act (SOX) requires publicly traded firms to demonstrate that their accounting and reporting practices are in compliance with regulatory standards. Section 404 of SOX addresses the concept and practice of segregation of duties—a key aspect of this legislation, and the focus of this article.

Read Segregation of Duties and Its Role in Sarbanes-Oxley Compliance Issues

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Thou Shalt Comply (and More), or Else: Looking at Sarbanes-Oxley
P.J. Jakovljevic 8/27/2008 12:00:00 AM
Compliance with the US Sarbanes-Oxley Act (and a slew of other regulations) is crucial for all businesses, as failure to comply with the law’s strict standards and policies can spell disaster for executives and upper management of any enterprise.

Read Thou Shalt Comply (and More), or Else: Looking at Sarbanes-Oxley

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Pricing Management Vendor Must Show Proven Payback from Clients
P.J. Jakovljevic 5/5/2008 12:00:00 AM
Vendavo’s recent growth is due to its reseller partnership with SAP, and the segmentation and optimization functionalities of its pricing solutions. But the vendor needs to stay on its toes, at least until its role in lifting almost every client profit margins is proven.

Read Pricing Management Vendor Must Show Proven Payback from Clients

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Provider of B2B Price Management and Optimization Speaks Out
P.J. Jakovljevic 5/2/2008 12:00:00 AM
In addition to growing at a breakneck pace for the last few years, Vendavo has recently rounded out its suite for price and margin management. The market should take notice, while the competition should indeed watch out.

Read Provider of B2B Price Management and Optimization Speaks Out

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The Convergence of ERP and Field Services—One Vendor’s Leadership
Judith Rothrock,Predrag Jakovljevic 2/27/2008 12:00:00 AM
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and the product’s underlying architecture, support change and tightly couple solution categories.

Read The Convergence of ERP and Field Services—One Vendor’s Leadership

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