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Professional Services and Support - 2012

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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2012

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The “Case-by-case Syndrome”: How to Make Sure Your New Business Processes Don’t Lead to a Nasty Case of Exception Management
Jorge García 6/29/2012 11:26:00 AM
Have you ever shelved a business process because it was getting too complex? Or because you felt like you were dealing with an “exceptional” situation? According to TEC analyst Jorge García, you may be suffering from “case-by-case” syndrome—and it’s holding your business back. Read this article to find out why business processes are so important, and how to build them the right way.

Read The “Case-by-case Syndrome”: How to Make Sure Your New Business Processes Don’t Lead to a Nasty Case of Exception Management

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QAD Explore 2012: Only Good Things Can Come from Talking to the Customer
PJ Jakovljevic 6/4/2012 5:29:00 PM
As a seasoned provider of enterprise applications for manufacturing companies, QAD knows the importance of listening to its clients. In fact, the company has created a customer engagement program to help its customers align their business processes to their strategic business goals. Get the details on this program, as well as a full update from the QAD Explore 2012 user conference in P.J. Jakovljevic’s latest article.

Read QAD Explore 2012: Only Good Things Can Come from Talking to the Customer

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When Is Talent Management Really Right for Your Business?
Sherry Fox 5/11/2012 10:03:00 AM
Many organizations realize that developing and managing talented employees is integral to the success of their business. But how do you know whether your company is ready for talent management? And if so, how do you go about actually managing your talent? In this article, TEC human capital management (HCM) analyst Sherry Fox answers these questions and outlines an approach to an effective talent management initiative.

Read When Is Talent Management Really Right for Your Business?

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A Portrait of the Enterprise Software User in the Education Industry
Rahim Kaba 3/21/2012 2:45:00 PM
Educational institutions are being driven by new technologies and changing student demographics to dramatically change the way they deliver their services. And growth in enrolment requires the proper management of student information, curricula, finances, and human resources. TEC product manager Rahim Kaba reviews TEC market data for a glimpse into the types of enterprise software systems that educational institutions are considering, and the top functional priorities they seek.

Read A Portrait of the Enterprise Software User in the Education Industry

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Sword Ciboodle—One More BPM-Centric CRM Provider
PJ Jakovljevic 3/20/2012 10:50:00 AM
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

Read Sword Ciboodle—One More BPM-Centric CRM Provider

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HR Compliance: 4 Things Your Company Can Do to Avoid a Lawsuit
Sherry Fox 3/7/2012 9:33:00 AM
Every so often we hear about companies being sued by their former employees for alleged unfair or illegal HR practices. Whether the claims relate to sexual harassment or inadequate compensation, one thing is for sure: they will cost your company money and may even bring about its demise. TEC analyst Sherry Fox looks at four things your company can do to establish best practices in HR and thus avoid damaging HR lawsuits.

Read HR Compliance: 4 Things Your Company Can Do to Avoid a Lawsuit

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SAP SCM—Stepping Out of Obscurity
PJ Jakovljevic 2/28/2012 3:51:00 PM
Major new SAP products are being released in the realms of supply chain management (SCM), manufacturing execution systems (MES), and product lifecycle management (PLM). TEC principal analyst P.J. Jakovljevic examines the solutions that SAP is offering for supply chain executives to expand beyond the traditional boundaries of SCM, PLM, and enterprise resource planning (ERP).

Read SAP SCM—Stepping Out of Obscurity

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The Power Behind SHL Talent Analytics
Sherry Fox 2/8/2012 10:24:00 AM
Many organizations don’t understand the effectiveness of their talent management programs relative to their competitors’. SHL Talent Analytics is changing the way organizations think about their talent—by adding a new dimension to talent analytics. TEC analyst Sherry Fox looks at how this system provides data-driven talent insights that help businesses better understand their ‘greatest asset’ and boost business performance.

Read The Power Behind SHL Talent Analytics

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SYSPRO—Taking a Quantum Leap or Simply Becoming Smarter?
PJ Jakovljevic 1/20/2012 4:29:00 PM
What do Einstein’s theory of relativity and quantum theory have to do with SYSPRO? TEC principal analyst P.J. Jakovljevic explains, as he discusses how SYSPRO has applied these famous physics theories to produce a ‘simply smarter’ ERP system and comprehensive ERP framework for effective material, cash, as well as collaborative management for small to midsized manufacturers and distributors in today’s dynamic environment.

Read SYSPRO—Taking a Quantum Leap or Simply Becoming Smarter?

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Two Vendor Execs Discuss the Current B2B Pricing Market (and its Future)
PJ Jakovljevic 1/13/2012 4:36:00 PM
Why are some companies still managing their prices with spreadsheets—and leaving their single most important profit lever to such inadequate if not harmful practices? TEC principal analyst P.J. Jakovljevic finds out and sits down with two vendor execs to see how B2B pricing software allows companies to detect profit anomalies and take rapid pricing actions, increasing their revenues and profits and gaining business agility.

Read Two Vendor Execs Discuss the Current B2B Pricing Market (and its Future)

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