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Customer Relationship Management (CRM) - 2000

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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MicroStrategy Manages Your Customer Relationships And Its Own
L. Talarico 12/15/2000 12:00:00 AM
MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction.

Read MicroStrategy Manages Your Customer Relationships And Its Own

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PurchasePro Acquires Stratton Warren
Steve McVey 12/4/2000 12:00:00 AM
The $34 million digital marketplace provider is hoping to cash in on Stratton Warren's large customer base and domain expertise.

Read PurchasePro Acquires Stratton Warren

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eLoyalty Enhances Its Field Service And Logistics Services
L. Talarico 11/21/2000 12:00:00 AM
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s software to incorporate dispatch optimization and other aspects of Field Force Automation into their CRM services.

Read eLoyalty Enhances Its Field Service And Logistics Services

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NetGenesis Predicts The Future From Mouse Trails
L. Talarico 11/16/2000 12:00:00 AM
NetGenesis recently released NetGenesis 5, a suite of web analytics applications that do more than report simple web statistics. NetGenesis claims that its new suite can provide actionable insight into the behavior of surfing customers.

Read NetGenesis Predicts The Future From Mouse Trails

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SPSS Has A New ShowCase
M. Reed 11/14/2000 12:00:00 AM
On November 7, 2000, SPSS announced that they have signed an agreement to purchase ShowCase Corporation. The company sees a large part of its future in the analytical CRM market, and will use ShowCase to bolster staff and expertise levels.

Read SPSS Has A New ShowCase

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Cognos Unveils CRM Solution
M. Reed 11/6/2000 12:00:00 AM
Cognos, one of the largest business intelligence and on-line analytical processing vendors, has announced an aggressive customer relationship management initiative to supply the extensive interactive reporting, analysis, and scorecarding functionality needed to leverage the data supplied by products like Clarify and Siebel. Cognos considers an effective CRM system to be a 'must-have' application in today’s click and mortar economy. In addition, they have joined the Siebel Alliance as a premier partner.

Read Cognos Unveils CRM Solution

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CRM Vendors Cash In On The Financial Services Industry
L. Talarico 11/2/2000 12:00:00 AM
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance companies. Firms in this industry have been forced to expand and reorganize their offerings around the customer rather than around products. This makes a perfect case for CRM, and leading vendors are enhancing their offerings to take advantage of the opportunities. Find out how Siebel, E.piphany, and Broadbase are staking their claim.

Read CRM Vendors Cash In On The Financial Services Industry

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Onyx Thinks ASP Opportunities Are A Gem
L. Talarico 10/18/2000 12:00:00 AM
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes forging quality relationships with a few ASPs.

Read Onyx Thinks ASP Opportunities Are A Gem

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Commerce One Selects Entrada Software For Affiliate Program
Steve McVey 10/12/2000 12:00:00 AM
The product-centric paradigm upon which its latest incarnation is founded gives Entrada an edge over the usual names in enterprise manufacturing software.

Read Commerce One Selects Entrada Software For Affiliate Program

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Will Oracle’s Freebie Shot Hurt (Or Only Graze) Siebel?
P.J. Jakovljevic 10/6/2000 12:00:00 AM
Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of tricks was the recent launch of the OracleSalesOnline.com system, which allows businesses to use Oracle's SFA software for free. However, any additional CRM components users might need will not be free…

Read Will Oracle’s Freebie Shot Hurt (Or Only Graze) Siebel?

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