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Customer Relationship Management (CRM) - 2000

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Lipstream Speaks to Kana
L. Talarico 9/6/2000 12:00:00 AM
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

Read Lipstream Speaks to Kana

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IBM Nabs Another Application Vendor
L. Talarico 8/31/2000 12:00:00 AM
Vignette is IBM's latest partner. This global strategic alliance promises to boost revenue for both parties. The verdict is still out on the impact to future software development.

Read IBM Nabs Another Application Vendor

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Epicor Software Corp.: How Far From Being 'One-Stop' Shop?
P.J. Jakovljevic 8/29/2000 12:00:00 AM
Epicor Software has been striving to complete its evolution from a vendor of financial accounting software to a provider of holistic business performance solutions, including integrated front office, back office and e-business capabilities.

Read Epicor Software Corp.: How Far From Being 'One-Stop' Shop?

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Peregrine Polishes the Old In-Out-and-In-between
D. Geller 8/24/2000 12:00:00 AM
Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones. In addition, the company will develop packaged integration solutions between its own products and market leading ERP and CRM solutions.

Read Peregrine Polishes the Old In-Out-and-In-between

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Siebel Enters Smaller Markets in a Big Way
L. Talarico 8/21/2000 12:00:00 AM
Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product promises mid-size businesses a more affordable, scaled down version of Siebel’s top tier application suite.

Read Siebel Enters Smaller Markets in a Big Way

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Mirapoint Launches Global Partner Program
P. Hayes 8/21/2000 12:00:00 AM
Mirapoint has expanded its presence in the ASP / ISP messaging community, both in terms of name recognition and product functionality and has logically implemented a partner program called MAPP.

Read Mirapoint Launches Global Partner Program

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Baan Defectors – Is This Only Tip of an Iceberg?
P.J. Jakovljevic 8/16/2000 12:00:00 AM
While Baan may have avoided euthanasia in the nick of time, evidence is mounting that a number of anxious and/or disgruntled customers have not found this assuring.

Read Baan Defectors – Is This Only Tip of an Iceberg?

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Should PeopleSoft be Overly Happy?
P.J. Jakovljevic 6/1/2000 12:00:00 AM
PeopleSoft announced financial results and major highlights for the quarter ended March 31.

Read Should PeopleSoft be Overly Happy?

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SAP Gives in to CRM (Part Time) Matrimony
P.J. Jakovljevic 5/31/2000 12:00:00 AM
On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks to develop and integrate industry-specific CRM solutions.

Read SAP Gives in to CRM (Part Time) Matrimony

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Oracle Corporation: Flying High for Being Jack-of-All-Trades and Master of Some
P.J. Jakovljevic 5/19/2000 12:00:00 AM
Database and enterprise application vendor Oracle has streamlined itself, overcome the hardships of the past and seems prepared and eager for the future. We express our view regarding its latest announcements.

Read Oracle Corporation: Flying High for Being Jack-of-All-Trades and Master of Some

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