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Customer Relationship Management (CRM) - 2000

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Lawson Software’s CRM and ASP Moves – Wise, Bold, Injudicious, Enforced, or Something Else?
P.J. Jakovljevic 5/18/2000 12:00:00 AM
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service Providers (ASPs). We express our views in this regard.

Read Lawson Software’s CRM and ASP Moves – Wise, Bold, Injudicious, Enforced, or Something Else?

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Infinium Putting its Cards on the Table
P.J. Jakovljevic 5/10/2000 12:00:00 AM
On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many significant new offerings at Infinium World 2000, held at the MGM Grand Resort in Las Vegas.

Read Infinium Putting its Cards on the Table

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Getting Strangers to Take Your Candy
D. Geller 5/4/2000 12:00:00 AM
Angara uses millions of anonymous user profiles to help websites convert first time visitors to first-time customers.

Read Getting Strangers to Take Your Candy

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Enlightened Self-interest Launches CRM Information Source
D. Geller 5/3/2000 12:00:00 AM
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products covering the use of technology to create personalized, one-to-one relationships.

Read Enlightened Self-interest Launches CRM Information Source

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MATRAnet Converts Confusion to Cash
D. Geller 4/17/2000 12:00:00 AM
MATRAnet has added collaborative browsing to its customer relationship management product.

Read MATRAnet Converts Confusion to Cash

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Intentia Attempts to Become ‘Lean and Mean’
P.J. Jakovljevic 3/27/2000 12:00:00 AM
In February, an enterprise application provider Intentia International announced the merger of Intentia's regional organizations in Europe, the Americas and Asia-Pacific into one joint organization named Global Operations.

Read Intentia Attempts to Become ‘Lean and Mean’

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Vendors Begin to Round Out Their CRM Suites
P.J. Jakovljevic 3/17/2000 12:00:00 AM
Front-office vendors Baan Co. and SalesLogix Inc. round out their customer-relationship management application suites adding new marketing, service, and E-commerce capabilities.

Read Vendors Begin to Round Out Their CRM Suites

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Siebel Sees Farther on Shoulders of Giants
Steve McVey 3/10/2000 12:00:00 AM
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software.

Read Siebel Sees Farther on Shoulders of Giants

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Remedy Makes CRM a Personal Matter
D. Geller 3/3/2000 12:00:00 AM
Remedy announced its acquisition of Axtive Software Corporation, a provider of relationship marketing software that supports personalized interactions between surfers and websites.

Read Remedy Makes CRM a Personal Matter

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PeopleSoft Recuperating Slowly, Hoping to Sink 1999 into Oblivion Quickly
P.J. Jakovljevic 2/23/2000 12:00:00 AM
On February 1, PeopleSoft announced its financial results for 1999. PeopleSoft continues the slow recovery that a majority of ERP vendors across the board have experienced in the past few quarters.

Read PeopleSoft Recuperating Slowly, Hoping to Sink 1999 into Oblivion Quickly

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