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Customer Relationship Management (CRM) - 2001

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Besieged By The CRM Throne Aspirants, King Siebel Delivers "The Magic No.7" Part 2: Market Impact
P.J. Jakovljevic 12/28/2001 12:00:00 AM
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP giants – SAP, Oracle and PeopleSoft?

Read Besieged By The CRM Throne Aspirants, King Siebel Delivers "The Magic No.7" Part 2: Market Impact

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'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: PeopleSoft
Randy Garland 11/26/2001 12:00:00 AM
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus as it begun life in 1987. Over the course of a decade or so, it added Supply Chain Management and Financials to its list of application offerings. In the last few years, in the face of slowing cash flows from its traditional strongholds, it has gone full bore toward Internet-based enterprise-wide - even cross-enterprise - solutions, trying to enter the game and be competitive with other top tier ERP-turned Collaborative Commerce vendors. Showing fiscal growth and, very-recently, notably-improved market acceptance, Peoplesoft may be the enterprise software turnaround story of the last decade.

Read 'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: PeopleSoft

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'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Oracle
Randy Garland 11/22/2001 12:00:00 AM
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors embrace open architectures and inter-application messaging protocols, or find a one-stop-shop with all the software, functionality, and interoperability one could ever ask for. Oracle insists the latter is the best way, and it is their way. But is it best for Collaborative-Commerce? Is their vision of C-Commerce and interoperability yours as well?

Read 'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Oracle

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The Lexicon of CRM - Part 3: From R to Z
Randy Garland 11/2/2001 12:00:00 AM
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM

Read The Lexicon of CRM - Part 3: From R to Z

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The Lexicon of CRM - Part 2: From J to Q
Randy Garland 10/19/2001 12:00:00 AM
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM.

Read The Lexicon of CRM - Part 2: From J to Q

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The Lexicon of CRM - Part 1: From A to I
Randy Garland 10/12/2001 12:00:00 AM
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

Read The Lexicon of CRM - Part 1: From A to I

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'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: J.D. Edwards
Randy Garland 9/18/2001 12:00:00 AM
J.D. Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How far have they gotten in that vision? Are they a good bet if you also have visions of C-Commerce dancing in your head?

Read 'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: J.D. Edwards

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E-Business Customer Service Success at H.B. Fuller Company
Olin Thompson 9/15/2001 12:00:00 AM
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

Read E-Business Customer Service Success at H.B. Fuller Company

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'Collaborative Commerce': ERP, CRM, e-Procurement, and SCM Unite! A Series Study
Randy Garland 9/13/2001 12:00:00 AM
Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement, and SCM into one coherent system within and between organizations. This is the stuff system integrators dream of.

Read 'Collaborative Commerce': ERP, CRM, e-Procurement, and SCM Unite! A Series Study

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Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
Randy Garland 9/5/2001 12:00:00 AM
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.

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