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Enterprise Software Articles

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.


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A Veteran Mid-market ERP Vendor with a Pragmatic Vision Chimes In
P.J. Jakovljevic 12/31/2008 12:00:00 AM
Joining our growing list of vendors willing to provide their opinions and commentary on our thought-provoking questions on market trends, SYSPRO takes part in our ongoing question-and-answer series, where the vendor responds from the viewpoint of a mid-market veteran.
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The Basics of Quote-to-order Systems
P.J. Jakovljevic 11/28/2008 12:00:00 AM
Global competition means more choice for consumers and increasing customer demands. Manufacturers and distributors must develop a better understanding of what customers want so that they can configure, produce, and deliver products and services faster and more cost-effectively.
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A "Gentler" Giant's Success in Reaching Out to the "Little Guys"
P.J. Jakovljevic 10/29/2008 12:00:00 AM
Until recently, the few leaders in the lower end of the technology and platform market have hardly had any viable competition. However, Oracle is determined to give these players—especially archrival Microsoft—a run for their money, starting with offerings attractive to small to medium businesses and partners alike.
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War Looms in the On-demand CRM Market (and Beyond)—But Will You Profit from It?
David Clark,P.J. Jakovljevic 10/13/2008 12:00:00 AM
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft war?
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A Semi–open Source Vendor Discusses Market Trends
P.J. Jakovljevic 10/10/2008 12:00:00 AM
A response to trends in the open source software market comes this time from relative newcomer provider xTuple. This vendor’s footprint isn’t entirely in the open source door, however, with OpenMFG, its commercially licensed solution with an open source infrastructure.
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A Lexicon for Customer Relationship Management Success
Glen Petersen 9/29/2008 12:00:00 AM
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.
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Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM
Larry Blitz 9/29/2008 12:00:00 AM
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important than any other.
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Audit Your Message Strategy by Answering Three Questions
Lawson Abinanti 9/1/2008 12:00:00 AM
Most companies create a new marketing plan every 12 months. At the same time, they should audit their message strategy to stay on top of competitors’ marketing and to have confidence that they are delivering the right message to their market.
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Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix
P.J. Jakovljevic 8/22/2008 12:00:00 AM
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other vendors offering Q2O as a service, BigMachines product is arguably more flexible, as high tech manufacturers may be noting.
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Quote-to-order: A Newcomer Causes a Stir in the Market
P.J. Jakovljevic 8/20/2008 12:00:00 AM
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded by BigMachines, whereas some traditional vendors that once defined the product configuration space in the 1990s have since left the market.
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