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Telecommunications - 2007

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Knowledge Management: The Core of Service Resolution Management
P.J. Jakovljevic 12/12/2007 12:00:00 AM
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

Read Knowledge Management: The Core of Service Resolution Management

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Integrating Customer Relationship Management and Service Resolution Management
P.J. Jakovljevic 12/7/2007 12:00:00 AM
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

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Software as a Service's Functional Catch-up
P.J. Jakovljevic 1/15/2007 12:00:00 AM
Software-as-a-service solutions are emerging to address almost every business application need considered "mission critical" including financials and accounting, asset management, and human capital management applications to supply chain management and channel management solutions.

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