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Telecommunications - 2009
Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.
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A VoIP Primer—Everything You Need to Know about VoIP
Leslie Satenstein 1/28/2009 12:00:00 AM
Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know before selecting a VoIP vendor.
Read A VoIP Primer—Everything You Need to Know about VoIP
Bolstering the Call Center with Service Resolution Management Processes
P.J. Jakovljevic 9/4/2009 12:00:00 AM
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.
Read Bolstering the Call Center with Service Resolution Management Processes
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