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Telecommunications - 2011

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Cloud Assets: A Guide for SMBs—Part 3
Phil Reney 4/20/2011 4:46:00 PM
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of hardware and software licenses. This third and final part of a guide to cloud assets for SMBs reviews various types of cloud configurations and the ramifications of these setups for your organizations, and also considers some of the challenges of public cloud solutions.

Read Cloud Assets: A Guide for SMBs—Part 3

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The Lesser-Known (Social) Facts about Microsoft Dynamics CRM
P.J. Jakovljevic 10/31/2011 10:03:00 AM
With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC principal analyst P.J. Jakovljevic talks with the CRM product manager on how the product’s lesser-known facts, including new social collaboration and customer service capabilities, meet customers’ changing needs and sustain the product’s stronghold of the CRM market.

Read The Lesser-Known (Social) Facts about Microsoft Dynamics CRM

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Perfect Orders: Improving Customer Satisfaction and Financial Results
Olin Thompson 1/10/2011 9:41:00 AM
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact the satisfaction of the other. Only through measuring the satisfaction of both groups can these sometime conflicting groups be balanced. Owners watch earnings and return on investment. One way to measure customer satisfaction is with the perfect order index.

Read Perfect Orders: Improving Customer Satisfaction and Financial Results

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