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Utilities - 2011

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Workforce Scheduling and Optimization: The Missing Link on the Shop Floor?
P.J. Jakovljevic 3/10/2011 9:54:00 AM
Today’s manufacturers must be able to promptly cater to customer fluctuations in demand and maintain profitability. With agile workforces, companies have a real-time supply chain and produce/deliver only what is required at the best possible cost. Learn about the challenges facing manufacturing companies, as well as the benefits of implementing a workforce managing system that offers automated workforce scheduling and optimization.

Read Workforce Scheduling and Optimization: The Missing Link on the Shop Floor?

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Perfect Orders: Improving Customer Satisfaction and Financial Results
Olin Thompson 1/10/2011 9:41:00 AM
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact the satisfaction of the other. Only through measuring the satisfaction of both groups can these sometime conflicting groups be balanced. Owners watch earnings and return on investment. One way to measure customer satisfaction is with the perfect order index.

Read Perfect Orders: Improving Customer Satisfaction and Financial Results

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