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What's Holding Back Online Appointment Booking?
by Donatello Bianco
False myth and common misconceptions are preventing hospitals and clinics from adopting online appointments.
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How to Avoid Becoming Another CMMS Implementation Failure Statistic
by Aleks Vujicic
Anywhere from 40 to 80 percent of CMMS implementations fail to meet expectations. However, by evaluating the company's business process flow, having proper organizational structure and buy-in, you can realize the true…
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Should You Modify an Application Product
by Olin Thompson
When it comes to modifications to an application product, there is the good, the bad, and the ugly. Enter the modification process cautiously, with your eyes open.
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CRM For Complex Manufacturers Revolves Around Configuration Software
by P.J. Jakovljevic
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly a part of the much broader CRM class of products, which typically includes front-office…
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CRM and Technological Solutions: Be the Customer
by Randy Garland
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer. Ignore him at your peril.
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Development of an Internet Payment Processing System
by Dragomir D. Dimitrijevic, Ph.D
This article describes the author's experience with the development of the first Yugoslav Internet payment processing system. The system's architecture is very similar to the Three Domain (3D) model that started to…
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Inventory Reduction: Effectively Turning Excess Into Cash
by R. Michael Donovan
In virtually all manufacturing companies, there is a direct correlation between inventory levels and overall business performance. In fact, CEO's and CFO's believe that their companies consistently carry 25 to 40…
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Facing A Selection? Try A Knowledge-Based Matchmaker Part 4: User Recommendations
by P.J. Jakovljevic, Louie Talarico
This tutorial identifies the significance of researching technology vendors to both buyers and vendors/VARs. Buyers require research to determine the short list and vendors/VARs can use research to assess the…
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Facing A Selection? Try A Knowledge-Based Matchmaker Part 3: Comparing Three ERP Vendors
by P.J. Jakovljevic, Louie Talarico
This part illustrates how selecting the right ERP product depends on each client's requirements. Epicor, QAD, and Ramco Systems' rank can change with different sets of client requirements.
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Facing A Selection? Try A Knowledge-Based Matchmaker Part 2: A Timesaving Solution
by P.J. Jakovljevic, Louie Talarico
Since a 'one-size-fits-all' product is still not quite a viable possibility, almost every product can win provided a certain set of requirements. The Catch 22 for both buyers and vendors/VARs is to pinpoint the right…
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