Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle's Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business. Ted brings a wealth of experience as an industry analyst and marketing executive in the consulting, systems integration and enterprise project management software industry.
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This episode examines the following questions:
- What makes the professional services industry different, when implementing an ERP system?
- What are the key pain points professional services organizations are struggling with?
- Is service-oriented architecture (SOA) applicable to professional services organizations and their technology strategies? Why or why not?
To learn more about professional services organizations and ERP for services, please refer to our showcase, or explore related articles and white papers.