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Product Lifecycle Management (PLM)  
Page 3 of 11
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Quote-to-order: A Newcomer Causes a Stir in the Market
by P.J. Jakovljevic
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded by BigMachines, whereas some traditional vendors that once defined the product configuration…
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Quote-to-order: New Ingredients in the Recipe for Success
by P.J. Jakovljevic
Quote-to-order (Q2O) systems can address the increasing demand for personalized and customized products. Complex product specification, quoting, and ordering processes—as well as the software applications catering to…
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Yet Another Branding Debacle (This Time, It's ERP for Services)
by Jane Affleck
Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But what makes ERP for services different from solutions known as product portfolio management for…
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Knowledge Management: The Core of Service Resolution Management
by P.J. Jakovljevic
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then…
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Integrating Customer Relationship Management and Service Resolution Management
by P.J. Jakovljevic
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls…
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Data Governance: Controlling Your Organization’s Mission-critical Information
by Lyndsay Wise
Controlling your company’s key information through data governance is more than just good practice—it can make the difference between success and failure at meeting compliance requirements and at arming your…
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Quote-to-order Solutions and Key Performance Indicators
by P.J. Jakovljevic
Providers of complex products, systems, and services should view quote-to-order (Q2O) systems as enablers that can improve competitive advantage. At the same time, users should remember that Q2O solutions are not…
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Quote-to-order: The Major Players in the Manufacturing Arena
by P.J. Jakovljevic
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence on its highly skilled experts. The ability to harness a company’s intellectual property and…
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Stemming the Loss of Knowledge Capital: A Business Fix for Manufacturers
by Christina Park and Wayne Thompson
The clock is ticking for manufacturers to come up with a solution to the ongoing loss of knowledge capital. Their best hope lies in introducing knowledge management strategies across the enterprise—before it’s too late.
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The Secret of One Vendor's Success in the Retail Supply Chain
by P.J. Jakovljevic
Using the service-oriented architecture concepts of reusability and standards-based interoperability, and based on extensive experience with legacy systems and packaged applications integration, Eqos can deliver…
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