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Professional Services  
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How Project Portfolio Management Can Deal a Winning Hand to the SMB Project Manager
by Alexander Hankewicz
Project portfolio management (PPM), once a solution only larger organizations could afford, enables companies to analyze, recommend, authorize, activate, expedite, and monitor projects. In recent years, however, small…
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Yet Another Branding Debacle (This Time, It's ERP for Services)
by Jane Affleck
Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But what makes ERP for services different from solutions known as product portfolio management for…
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Four Ways to Botch Your ERP Implementation Process
by Jeff Kugler
Here are four worst practices that can contribute to the failure of an enterprise resource planning implementation—or the implementation of any other enterprise software, for that matter. Protect your investment and…
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How to Measure Customer Satisfaction
by Murali Chemuturi
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction…
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Yet Another Branding Debacle (This Time, It’s ERP for Services)
by Jane Affleck
Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But what makes ERP for services different from solutions known as product portfolio management for…
Read the Article…
Four Ways to Botch Your ERP Implementation Process
by Jeff Kugler
Here are four worst practices that can contribute to the failure of an enterprise resource planning implementation—or the implementation of any other enterprise software, for that matter. Protect your investment and…
Read the Article…
Human Resources for Small to Medium Businesses
by Jeff Spitzer
When small to medium businesses shop around for a human resources (HR) solution, their main considerations are whether to go for a hosted or non-hosted solution, or to simply outsource HR functions altogether. It’s…
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Bolstering the Call Center with Service Resolution Management Processes
by P.J. Jakovljevic
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable…
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Knowledge Management: The Core of Service Resolution Management
by P.J. Jakovljevic
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then…
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The Challenges that Remain for One Aspiring Global Sourcing Vendor
by P.J. Jakovljevic
In the long term, Eqos’s current stature and means may not be enough to maintain its competitive position against current and potential competitors, especially those with significantly greater financial resources, name…
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