Outsourcing in Latin America
by Jorge Garcia
Global economic instability has modified the configuration in the worldwide outsourcing market. Find out what impact the crisis has had for Latin America players, according to new data, as well as the steps they should… Read the Article…
Open Source Business Intelligence: The Quiet Evolution
by Anna Mallikarjunan
As organizations face a pressing need to rationalize the cost of enterprise software, open source business intelligence (BI) is fast becoming a viable alternative. Learn about the current state of open source BI, with… Read the Article…
Four Ways to Botch Your ERP Implementation Process
by Jeff Kugler
Here are four worst practices that can contribute to the failure of an enterprise resource planning implementation—or the implementation of any other enterprise software, for that matter. Protect your investment and… Read the Article…
How to Measure Customer Satisfaction
by Murali Chemuturi
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction… Read the Article…
A Guide to Software Test Tools
by James Lyndsay
Testing a system well is harder than building it. In the face of new risks introduced by the ever-increasing complexity of software and hardware, test tools may be your only practical way to be confident that you've got… Read the Article…
Four Ways to Botch Your ERP Implementation Process
by Jeff Kugler
Here are four worst practices that can contribute to the failure of an enterprise resource planning implementation—or the implementation of any other enterprise software, for that matter. Protect your investment and… Read the Article…
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