Managing Customer Returns and RMAs
by Dr. Scott Hamilton
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system. Identifying RMA variations enables a company to determine what… Read the Article…
The ERP Ecosystem
by Yu (Kurt) Chen
Three major parties (vendors, consulting services, and adopting organizations) are identified in the ERP ecosystem, in which different parties need different key success factors. This article also discusses some… Read the Article…
Distinctions and Benefits of Strategic Sourcing
by P.J. Jakovljevic
Strategic sourcing involves ongoing relationships, which creates the opportunity for mutually beneficial collaboration between the buyer and the suppliers. This can result in improved profitability throughout the entire… Read the Article…
The Web-based Sales Portal—A Catalyst for Business Transformation
by B.K. Mahesh and Noorani Subramanian Hariharan
A sales portal is one of many tools that can be used to help transform a business, especially a consumer packaged goods company. In this article, key structural and functional elements, as well as the advantages of… Read the Article…
Using Demand to Modulate Consumer Packaged Goods Supply Networks
by Subramanyam Venkataraman
Traditionally, the consumer packaged goods supply has been driven to market mostly by upstream manufacturers. But progressive companies are realizing the enduring value of being driven by the market, and they are… Read the Article…
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