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How to Measure Customer Satisfaction
by Murali Chemuturi
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction…
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Quality Reassurance: How To Get What You Need from Acceptance Testing
by James Lyndsay
Integrating a new system with your organization places new opportunities, and new risks, at the heart of your business. We look at the thinking and negotiation that shape acceptance testing, and how it influences your…
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A Guide to Software Test Tools
by James Lyndsay
Testing a system well is harder than building it. In the face of new risks introduced by the ever-increasing complexity of software and hardware, test tools may be your only practical way to be confident that you've got…
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