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Author: Predrag Jakovljevic


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Small Merger Challenges and Recommendations to Users
Written By: Predrag Jakovljevic Published On: December 4 2007 The recent merger of enterprise resource planning vendors CMS Software (now known as Solarsoft Business Systems) and XKO Software presents some challenges. Although little overlap exists between the companies’ product lines, customers should verify that pre-merger support and service contracts are honored. Read More...
Integrating Customer Relationship Management and Service Resolution Management
Written By: Predrag Jakovljevic Published On: December 7 2007 The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts. Read More...
Knowledge Management: The Core of Service Resolution Management
Written By: Predrag Jakovljevic Published On: December 12 2007 Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know. Read More...
SaaS-ing the Manufacturing Opportunity
Written By: Predrag Jakovljevic Published On: December 14 2007 The software as a service (SaaS) delivery model is here to stay, and most vendors have noticed. Recently, the endorsement for SaaS in the realm of manufacturing enterprise resource planning has come from a veteran vendor and SaaS pioneer. Read More...
So What’s the Big Deal with Chemicals?
Written By: Predrag Jakovljevic Published On: December 24 2007 Due to the inherent challenges of the industry, most chemical companies are still unable to profitably respond to highly variable demand, or to execute predictable product supply strategies. Read More...
An ERP Vendor Poised to Overtake the Services Market
Written By: Predrag Jakovljevic Published On: February 25 2008 Companies in the services industry need both asset and field services management, but current integrated asset and field services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso appears to have just the right solution. Read More...
The Convergence of ERP and Field Services-One Vendor’s Leadership
Written By: Predrag Jakovljevic Published On: February 27 2008 Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and the product’s underlying architecture, support change and tightly couple solution categories. Read More...
What Are Manufacturing Execution Systems?
Written By: Predrag Jakovljevic Published On: March 7 2008 A manufacturing execution system (MES) can be defined as a collection of business processes providing event-by-event, real-time execution of planned production requirements. However, market ambiguity and functional overlap with enterprise resource planning systems obscure what an MES can bring to an enterprise. Read More...
Multi-enterprise Responsiveness-Can It Ever Be Achieved?
Written By: Predrag Jakovljevic Published On: March 14 2008 Most manufacturers are now operating in a multi-enterprise, multi-echelon context, and their supply chain processes and supporting IT tools need to accommodate responsive collaboration. Yet most enterprise resource planning systems currently used do not adequately serve the needs of these businesses. Read More...
A Possible Remedy for Non-responsive Supply Chains
Written By: Predrag Jakovljevic Published On: March 17 2008 Because the supply chains of most manufacturers have become complex, global networks, managing these systems requires enterprise applications that enable collaboration, visibility, demand-sensing, and quick response to unplanned and unexpected events. But from where will such solutions come? Read More...
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