Author: Predrag Jakovljevic


Lucrative but "Risky" Aftermarket Business-Service and Replacement Parts SCM

The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain management (SCM) of spare and replacement parts. Read More

Supply Chain Management: Morphing the Functional Scope of Service Parts

The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. Read More

Avoid the Perils of Service Parts Planning in Supply Chain Management

Significant differences exist between the new parts production supply chain and the service and replacement parts supply chain. Companies using conventional, new product inventory methods are missing opportunities to improve efficiency and effectiveness. Read More

Supply Chain Management Systems for Service and Replacement Parts: Players, Benefits, and User Recommendations

Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely repeated revenue stream over a long period of ownership. Read More

Amdocs Overhauls Its Marketing

Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases profitability. Read More

A Tectonic Shift in Communications Customer Life Cycle Management

Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift since the company's initial public offering in 1998. Read More

Customer Life Cycle Solutions: Strategic Alliances, Challenges, & User Recommendations

Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the form of graphs and practical reports. Read More

Demand-driven Versus Traditional Materials Requirement Planning

Material requirements planning is a system that strives to plan replenishment just before a withdrawal from stock, which does not work in some manufacturing environments. Read More

Demand-driven Planning in Manufacturing

Cover-time planning (CTP) is a "pull" system, but with the intent of planning and not merely waiting for the execution time to act. Read More

SAS: Striving to Sustain Leadership

SAS Institute has been successful, moving beyond a business intelligence. Lately, it has lately focused on sustaining its technology leadership, expanding in some vertical markets, and becoming more attentive to the low-end market. Read More
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