JunctionMCR: Multi-channel Retail Solutions that Help Build and Enhance the Customer Experience

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11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

Using Service Management Software to Enhance the Customer Experience

  • Source: IFS
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These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come. Read More

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Partner Channel Management: Build Stronger Partnerships for Stronger Profits

  • Source: SAP
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Channel partners have the power to make or break your business. But multi-tiered sales, service, and marketing channels have complex demand chains. This makes it even more important for you to build and maintain strong partnerships with dealers, distributors, agents, resellers, and systems integrators. Learn how a partner relationship management solution can help you build a more profitable and loyal indirect channel. Read More

Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start

In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication service providers (CSPs) is to leverage their size and complex service offerings to keep pace with competitors. Discover how a next-generation configuration solution can provide you with the tools and the service agility you need to meet and exceed customer expectations. Read More

BPM in the Retail Sector

To remain competitive, retailers must improve costs, differentiate the shopping experience, and ensure effective promotions. Many retailers are asking how to improve vital business processes while offering customers more. Learn about key trends in the retail sector and how business process management (BPM) can help address challenges across in-store operations, supply chain management (SCM), and multi-channel integration. Read More
 
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