Video demonstration of how Microsoft Dynamics CRM can improve customer retention

Featured Software Research:

Retail Retold: Is IoT Changing the Face of Omni-Channel Retail?

  • Source: Microsoft
  • Written By:
  • Published: December 16 2014
Join Microsoft Dynamics' Duncan Taylor and TEC analysts P.J. Jakovljevic and Raluca Druta for this discussion about the retail industry, focusing on the challenges and opportunities with omni-channel retailing, and how the Internet of Things (IoT) is altering the retail world for both consumers and merchants. Read More

Customer Bill of Rights eBook

Interactive voice response (IVR) technology allows a computer to interact with customers using voice and dual-tone multi-frequency (DTMF) tones via a keypad.

IVR can be invaluable to an organization, but the customer experience is crucial. Improving the customer experience means an enterprise can improve customer retention, improve customer satisfaction, and increase cross-selling and up-selling.

Download this eBook to learn ten factors that customers should expect and companies... Read More

Improve Employee Engagement Through Live Video

  • Source: Ustream, Inc.
  • Written By:
  • Published:
While it’s not surprising that some employees fall into the “disengaged” category, what is surprising is the size of that number. The recent Gallup survey “State of the American Workplace” found that 70 percent of American workers are either not engaged or are actively disengaged.

The results are observed directly in the bottom line, with the price tag for disengaged employees accounting for $450 billion to $550 billion in annual losses in productivity. With so much at stake, how can... Read More

You may also be interested in these related documents:

Five Ways to Positively Impact Customer Retention and Business Operations

  • Source: Infor
  • Written By:
  • Published:
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value-added and customer- centric performance allows manufacturers to stay close to the pulse of market changes and dynamics. Learn how performance tools such as dashboards and reporting can help your company monitor performance and enable better and faster decision making. Read More

How Your Business Can Benefit from Dynamic Solutions: Microsoft® Dynamics

As a business leader, you’re likely thinking about ways to save money and improve performance. A little fiscal probity coupled with an increase in productivity will ensure you ride out tough times and emerge as a stronger, more robust, successful business. Find out how Microsoft® business solutions can help not only save money, but drive productivity change with customer relationship management (CRM) and other solutions. Read More

Database Scalability for the Enterprise with Microsoft Dynamics CRM 4.0

Microsoft Dynamics customer relationship management (CRM) software is designed to help enterprises get a 360-degree view of their customers across marketing, sales, and service. Scalability testing of Dynamics 4.0 shows that the solution can achieve sub-second response times running user transactions against a database of over one billion records. Learn how these results can impact the success of your organization. Read More

User Scalability for the Enterprise with Microsoft Dynamics CRM 4.0

The user scalability of your applications can be key to your organization’s success. Benchmark results show how a next-generation customer relationship management (CRM) system can meet the needs of an enterprise-level, mission-critical workload of 24,000 users while maintaining high performance response times. Learn how CRM can help you achieve a 360-degree customer view, adapt quickly to business change, and more. Read More
 
comments powered by Disqus