CRM for Medium and Large Enterprises Available: March 2013
Lately, the responsibilities governed by customer relationship management (CRM) have been refined with the expectation that organizations will display sensible and personalized attitudes toward their clients. Consequently, CRM software has evolved beyond the standard sales force automation (SFA), marketing automation, and customer support functions to mirror the newly customer-centric enterprise tactics. This buyer's guide covers the business need for CRM for enterprise, enterprise transition from an internal or product-centric to an external customer-centric way of operating, the features and functions of CRM for enterprise, and CRM vendors' approach to addressing customer-related challenges for medium and large enterprises.
Enterprise Resource Planning (ERP) for Process Manufacturing Available: May 2013
For a process manufacturer to successfully support its business operations and meet the numerous cost, consumer, regulatory, and 24/7 global challenges, it is critical that the manufacturer implement not only an enterprise resource planning (ERP) solution, but also the right ERP solution. Process manufacturing ERP systems are built to support all functions of an enterprise engaged in the process manufacturing field, typically involving the mixing, separating, forming, or performing of chemical reactions. The right ERP solution also provides functional support for activities related to financials, human resources, process manufacturing, inventory management, purchasing management, quality management, and sales management. This buyer’s guide examines the challenges facing the process manufacturing industry, with a special focus on the food and beverage industry, and how ERP software addresses the manufacturer’s needs.
Mobile Analytics Available: August 2013
Professional Services Automation Available: November 2013