Case Studies

RFID Architecture Strategy

Early adopters of radio frequency identification (RFID) are beginning to look at enterprise scale solution design and integration are emerging as key focus areas. Infosys has designed an optimal RFID architecture strategy based on lessons learnt from early adopters and Infosys experience in providing real time control and data acquisition solutions in the telecom and process control industries. Read More

Comprehensive Operation Support Systems and Customer Care Solution

Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market and significantly reduced total development... Read More

Improving Supply-Chain Resilience with

This paper presents a case study from HP's Inkjet Supplies Business. It demonstrates how the combination of optimization and SCOR-based dynamic simulation effectively drives the critical supply chain design and policy decisions that improve overall supply chain resilience. Read More

DNA Group, Inc.

DNA Group, Inc. is the North American distributor for Defond Manufacturing Limited, Inc, a major supplier of switches and electronics to the appliance, marine, transportation, power tools, white goods, lawn & garden, and consumer electronics industries. DNA Group serves the global marketplace by emphasizing responsiveness and the ability to focus on the needs of each individual customer and project. Read More


Upgrading to CRM solution increases value of relationships for financial services firm. ScotiaMcLeod ( is the investment arm of Scotiabank, one of Canada's largest financial organizations with over $280 billion in assets. ScotiaMcLeod's financial advisors specialize in helping individuals and small business customers plan financial solutions for trusts, estate planning, borrowing and banking services. ScotiaMcLeod has more than 800 financial advisors working in 84 branches across... Read More


Maytag had set very aggressive inventory goals, and material manager, Richard Dix needed to find a solution to lower material related downtime, reduce airfreight bills, and reduce overall production costs. Read More

WorkWise's eWarehouse provides Groschopp with added control of the entire life cycle of its inventory

Groschopp initially purchased TCM in 1994 and subsequently expanded its usage to over 40 TCM licensed users and 12 data collection users. Groschopp has evolved into an expert user of the entire suite of TCM applications, including MRP, MPS, and Shop Floor Control with complex scheduling. One of their main objectives was the ability to bin track and optimize inventory, leading both to cost savings and also a more efficient operation. Read More

Gain Operational Control: Solutions for On-line Corporations

There are compelling reasons to transform into an on-line corporation; more are surfacing daily. The common reason is the need to run the entire business under total, on-line, unified, synchronized operational and functional control. Learn how to monitor live action, and correlate and unify operations and finance to ensure the availability of instantaneous financial and operational performance insights. Read More

Click Commerce Helps Aviall Optimize Their Service Supply Chain and Reduce Excess Inventory

Availl, Inc, the leading solution provider of sales, supply chain management, and logistic services for the aviation industry. Learn how it used Click Commerce Service Parts Optimization solutions to extend its inventory planning capabilities, enable comprehensive demand forecasting, and provide Web-based visibility into global inventories. Read More

Leading Airline Improves Inventory Management

Delta is the world’s second largest airline in terms of passengers carried and the leading US carrier across the Atlantic, offering daily flights to 502 destinations in 88 countries. With $1 billion (USD) worth of parts inventory at one time, Delta needed a supply chain system to aid the company’s maintenance, repair, and operations (MRO) activities. Learn how Delta implemented a full MRO technology suite from Click Commerce, that focuses on supply chain management, configuration management, technical... Read More
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