Case Studies

SKF Automotive Bearings Co. Ltd.

SKF (AB Svenska Kullagerfabriken) was founded in 1907, with headquarters and a laboratory in Gothenburg, Sweden, and an R&D center in the Netherlands. SKF is the leading global supplier in its field, offering products, customer solutions, and services for rolling bearings, seals and specialty steel, claiming 20% of the world market share. SKF has 80 manufacturing sites employing about 40,000, and an additional 20,000 distributors in 130 countries worldwide. Revenue in 2001 reached 24.6 billion U.S.... Read More

Ductil Steel

Following the general tendency in the metallurgy industry -knowing very well your product costs - Ductil Steel "alloyed" with Epicor iScala 2.2, the enterprise resource planning (ERP) system provided by Epicor Scala in Romania, in order to maintain its leading position in manufacturing wires and wire products," said Gellu Brotan, CIO of Ductil Steel Romania. Read More

Physician Micro Systems, Inc.

"By itself, the Clientele support component was great; it had consistently done exactly what we wanted it to do over a significant period of time," says Hooper. "In choosing the new solution, we knew we needed to integrate it with our support group. Our support group was using a well-tested product that was essentially problem-free. We didn’t have to call Epicor’s support team frequently to help us fix issues, it ran well and we had a lot of confidence in the product." Read More

TruServ Corporation

Customer service is more than a department; it's an essential strategy for growing a business. No one knows that better than TruServ Corporation, an organization formed in 1997 by the merger of Cotter & Company and ServiStar Coast to Coast. Today, the $2.2 billion Chicago-based cooperative supports over 6,400 independent retailers worldwide working under identities like True Value, Taylor Rental Center and Home & Garden Showplace. Read More

MEDEX Global Group

The company had been using a homegrown software system that was limited in functionality and flexibility and hindered productivity for users company-wide. Joyce McNemar, chief technology officer for MEDEX, formed a multi-departmental task force that, after eight months of detailed evaluation, chose Epicor’s Clientele CRM.NET software over two other vendors. "Clientele offers MEDEX a very competitively-priced system that can be customized to our unique business requirements," said McNemar. Read More

Grupo Comercial Atlas

Gracias a sus planes de expansión y a la correcta implantación de sus sistemas de planeación de recursos, hoy en día cuenta con más de 90 sucursales ubicadas en la Ciudad de México, Guerrero, Morelos, Puebla, Estado de México, Michoacán, Guanajuato, Aguascalientes y Querétaro. Read More

Spring Air México

Tal como sucede con todas las empresas que mantienen una evolución y crecimiento constantes, hace un par de años Spring Air se enfrentaba con el grave problema de que la información se encontraba en diferentes sistemas que, en la mayoría de los casos, no estaban entrelazados Read More

Business Case - Dunkin Donuts

Daniel Mourand, CEO, chose Microsoft Great Plains sofware and, today, he does not regret his decision. Read More

Business Case - J.E. Mondou

Learn how JE Mondou Ltd., a 33-store, Montreal-based pet food and accessory chain updated its retail IT system with a cost-effective, end-to-end ERP solution from Microsoft. Read More

Business Case - Metro Canada Logistics

Metro Canada Logistics, a third party provider of warehousing, transporatation, and related logistics services streamlines accounting processes with the help of Microsoft Business Solutions Great Plains. Read More
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