Case Studies

Case Study: Integrated Customer Data Drives Efficiency and New Revenue Opportunity for Leading Medical Solution Provider

Solta Medical, a developer of innovative esthetic energy devices to address aging skin, needed a scalable platform to support near-term product and customer growth and a recent merger. It sought a single, integrated CRM and field solution—one that could provide complete customer and product history. See how the ServiceMax solution has greatly increased Solta’s visibility into its customers and their products. Read the case study.
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Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half

Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations.
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Case Study: Pentair Anticipates Huge Cost Savings by Streamlining Service Operations with ServiceMax

Pentair, a leader in the design and manufacturing of thermal management products and enclosures that house and protect sensitive electronics and electrical components, had little visibility into partner performance and inventory usage, and was unable to accurately determine customer service entitlements. By using ServiceMax—and automating and streamlining its service business, Pentair expects to save about $5 million annually.
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Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations

Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study.
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ROI Case Study: IBM Business Analytics, Accelrys

IBM Cognos Express Xcelerator helped this software and services company earn a 586 percent ROI in just three months by providing deeper insights about products, services and costs.
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ROI CaseStudy: IBM Cognos, Concept One Accessories

Using IBM Cognos Express, the company increased its gross margin, reduced headcount, and significantly improved its reporting capabilities without adding staff.
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