Case Studies

Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations

Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study. Read More

ROI Case Study: IBM Business Analytics, Accelrys

IBM Cognos Express Xcelerator helped this software and services company earn a 586 percent ROI in just three months by providing deeper insights about products, services and costs. Read More

ROI CaseStudy: IBM Cognos, Concept One Accessories

Using IBM Cognos Express, the company increased its gross margin, reduced headcount, and significantly improved its reporting capabilities without adding staff. Read More

Case Study: New Millennia

In 2010 NEW MILLENNIA GROUP decided to implement an automated and centralized control of the services they were providing to their clients. The company began an extensive investigation in search of a system capable of controlling a large number of administrative processes and complying with the most demanding government regulations in the temporary recruitment field, and also capable of optimizing resources and minimizing costs. They opted for AuraPortal's BPM Process Management Platform. Read how... Read More
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