Case Study: American Eagle Outfitters

Rapid growth plus the need to continually offer new seasonal products led American Eagle to replace its old sourcing and order management systems while unifying product design, sourcing, and merchant processes. The company didn’t want to completely replace its legacy solution, however; it was important that its global supplier base adopt the solution too. Learn about the Web-based sourcing solution the company chose.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

ERP Can Be a Barrier to Agility in Electric Power Sector

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In this white paper, we’ll examine the different enterprise agility barriers reported by study respondents and discuss how energy industry executives can select software for enhanced enterprise agility and change readiness. Read More

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