Case Study: Ariba, Inc.

Ariba, Inc., with over 1,500 employees, makes software to help companies assess, capture, and reconcile spending. Post-merger, Ariba wanted to assess its staff’s strengths and weaknesses, and looked for a program to help measure competencies in sales and consulting. With SumTotal’s ResultsOnDemand platform as part of its Competency Development system, Ariba identified the top—and bottom—three competencies. Find out how.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Software Usability Challenge for Electric Power Industry

  • Source: IFS
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Enterprise Resource Planning (ERP)/Enterprise Asset Management (EAM) usability is a challenge for the electric energy industry according to a study conducted for IFS North America. This paper outlines study results of 100 electric energy industry executives and offers advice for selecting ERP and EAM for maximum usability. ERP and EAM with enhanced usability increases productivity and system usage, maximizing value realized. Read More

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