Case Study: Deutsche Bank Gets Closer to Customers with CRM Web Portal

With more than 5,000 global employees serving as touch points for sales and customer service, Deutsche Bank could no longer afford to rely on its outdated customer relationship management (CRM) systems. The financial services powerhouse now has a system that serves 5,500 Deutsche Bank employees, and includes information on over 10,000 customers. Find out how Deutsche Bank saved up to 40 percent in development costs.
  • Written By:
  • Published On:
  • (Originally Published On:) )
 
comments powered by Disqus


Featured publications:

You may also be interested in these related documents:

Case Study: TRI-WEST Ltd.

To lower the high cost of continuous updates as well as improve customer service and better support sales staff productivity, TRI-WEST needed to replace its static Web site with a portal solution that would serve both internal users and customers. Learn how the company worked with its chosen vendor and integration partner to build a portal solution that serves the public as well as customers and employees.
  • Written By:
  • Published On:

Case Study: Deutsche Woolworth

Deutsche Woolworth has been in business for over 75 years. After splitting off from its American parent company, the company’s restructuring efforts focused on purchasing processes. It was discovered that there was no purchase planning in place, and no visibility into shipments and goods en route from suppliers. The company deployed a solution that reduced inventory levels by up to 90 percent. Find out how.
  • Written By:
  • Published On: