Case Study: Deutsche Bank Gets Closer to Customers with CRM Web Portal

  • Source: Luxoft
  • Written By:
  • Published:
  • (Originally Published On:) )
With more than 5,000 global employees serving as touch points for sales and customer service, Deutsche Bank could no longer afford to rely on its outdated customer relationship management (CRM) systems. The financial services powerhouse now has a system that serves 5,500 Deutsche Bank employees, and includes information on over 10,000 customers. Find out how Deutsche Bank saved up to 40 percent in development costs.

Featured Software Research:

Usability as an ERP Selection Criteria

  • Source: IFS
  • Written By:
  • Published:
Enterprise resource planning (ERP) software is often criticized for being complex and difficult to use—which puts up a barrier to receiving potential benefits. Systems with integrated search functionality and Web-like interfaces can make ERP solutions easier to use. Learn how to evaluate ERP software for its usability, so you can avoid investing in platforms that aren’t evolved toward usable and efficient interfaces. Read More

11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

You may also be interested in these related documents:

Illumiti Case Study: TheMIGroup

TheMIGroup, a provider of relocation and assignment management programs, sought to provide its clients with a superior customer experience level, including advanced Web-based self-service reporting. The Illumiti-implemented solution included SAP R/3, Enterprise Portal, Crystal Dashboard Design (formerly Xcelsius), CRM, BW, Business Objects InfoView and Web Services; MS SQL Server, and ASP.NET. Read this case study to see how Illumiti helped TheMIGroup to deliver outstanding customer service and... Read More

Case Study: TRI-WEST Ltd.

  • Source: IBM
  • Written By:
  • Published:
To lower the high cost of continuous updates as well as improve customer service and better support sales staff productivity, TRI-WEST needed to replace its static Web site with a portal solution that would serve both internal users and customers. Learn how the company worked with its chosen vendor and integration partner to build a portal solution that serves the public as well as customers and employees. Read More

Case Study: Deutsche Woolworth

Deutsche Woolworth has been in business for over 75 years. After splitting off from its American parent company, the company’s restructuring efforts focused on purchasing processes. It was discovered that there was no purchase planning in place, and no visibility into shipments and goods en route from suppliers. The company deployed a solution that reduced inventory levels by up to 90 percent. Find out how. Read More
 
comments powered by Disqus