Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations

  • Source: ServiceMax
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Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study.

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The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations

  • Source: IFS
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Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling engine. Read More

Dynamic Scheduling: The Missing Link to Mastering Field Mobility?

Source Refrigeration & HVAC needed an automated scheduling solution to round out its mobile initiative for a workforce of nearly 500 field technicians. Ease of integration was a key consideration for Source. Find out why the company found IFS 360 Scheduling's dynamic solution appealing. Read More

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