Case Study: Fischer Skis Ski Manufacturer Streamlines Operations

Fischer, the world’s largest ski manufacturer, grew 47 percent in a three-year period and found its operational staff was spending too much time reconciling data among disparate systems. Plus, it was impossible to accurately analyze customer data to forecast sales and inventory projections. After implementing Everest, Fischer has increased customer satisfaction with real-time order and inventory information. Find out how.

Featured Software Research:

Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Understanding Reverse Logistics in Field Service Management

  • Source: IFS
  • Written By:
  • Published:
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More

You may also be interested in these related documents:

Case Study: Coretec Inc. Streamlines Operations, Offers New Services, and Achieves Significant Growth with ERP

Toronto, Canada-based printed circuit board (PCB) manufacturer Coretec expanded from one location to three. But its custom systems weren’t well integrated and were difficult to maintain. The company needed an integrated system to facilitate its goals for order volume and customer service and growth. Find out how an enterprise resource planning (ERP) solution helped the company increase capacity and improve delivery times. Read More
 
comments powered by Disqus