Case Study: Grand Rapids Spring & Stamping

  • Source: Plex Systems
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A supplier to the automotive industry, Grand Rapids Spring & Stamping (GRS&S) implemented an innovative continuous improvement program. The goal: to make incremental improvements in quality, cost, delivery, safety, and morale. With over 8,000 employee-generated ideas now implemented, the company has saved over $1.2 million. Learn how improvements in GRS&S’s manufacturing processes reduce waste and improve the bottom line.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Software Usability Challenge for Electric Power Industry

  • Source: IFS
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Enterprise Resource Planning (ERP)/Enterprise Asset Management (EAM) usability is a challenge for the electric energy industry according to a study conducted for IFS North America. This paper outlines study results of 100 electric energy industry executives and offers advice for selecting ERP and EAM for maximum usability. ERP and EAM with enhanced usability increases productivity and system usage, maximizing value realized. Read More

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Case Study: Wilson Tool International

  • Source: SAP
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Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able to access information about products, execute order transactions, and view order status at any time—even after business hours—to support its own operations. Learn how the company’s new customer relationship management (CRM) solution helped Wilson ensure its customers’ success. Read More
 
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