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Case Study: How PropertyInfo Keeps in Touch with Customers

Source: PhaseWare, Inc
PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident information, automate service ticket processing, and give end-to-end views of the customer experience. Find out more about the how the company improved customer satisfaction.


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