Case Study: How PropertyInfo Keeps in Touch with Customers

PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident information, automate service ticket processing, and give end-to-end views of the customer experience. Find out more about the how the company improved customer satisfaction.

Featured Software Research:

Case Study: The Spitfire Group

The Spitfire Group is a business-focused technology consulting firm. Spitfire was initially looking for an applicant tracking system (ATS) that could work for a small, but growing company. Learn how Spitfire benefited from a human capital management (HCM) solution that provides recruitment and talent management, along with core human resources (HR) functionality. Read More

Case Study: IBM's Adoption of Sugar: A Lesson in Global Implementation

  • Source: Ovum
  • Written By:
  • Published:
IBM leveraged SugarCRM's user-focused customer relationship management (CRM) to transform its global sales organization, deploying a new system for reps that manage millions of opportunities worldwide. Read an analysis of how IBM completed this task. Read More
 
comments powered by Disqus