Case Study: Lewis and Clark Community College

  • Source: Faronics
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Lewis and Clark Community College in Illinois (US) was having a number of technology problems in its classrooms, leading to student attention issues. After installing a new software solution, teachers can now share their screens with students, provide remote assistance to students from a central console, and monitor classroom screens to ensure students are on task. Find out more about this workstation management solution.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Software Usability Challenge for Electric Power Industry

  • Source: IFS
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Enterprise Resource Planning (ERP)/Enterprise Asset Management (EAM) usability is a challenge for the electric energy industry according to a study conducted for IFS North America. This paper outlines study results of 100 electric energy industry executives and offers advice for selecting ERP and EAM for maximum usability. ERP and EAM with enhanced usability increases productivity and system usage, maximizing value realized. Read More

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University College London Hospitals (UCLH)

  • Source: IBM
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In an industry so reliant on regulatory compliance, UCLH used Lombardi Blueprint and Teamworks solutions to map and improve processes across the entire organization, from administration to patient management, with benefits for employees and patients by optimizing performance across the board. Read more on how Lombardi BPM solutions from IBM helped UCLH revamp its complex administrative processes to increase productivity. Read More

Case Study: Barnes & Noble College Booksellers

  • Source: IBM
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Committed to keeping pace with market trends, optimizing operations, and streamlining the student experience, Barnes & Noble wanted to upgrade its e-commerce platform. Learn how the company found a solution that offered the functionality, scalability, and reliability needed to create customized online solutions for each of its campus bookstores, while also having the capacity to quickly bring new stores online. Read More
 
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