Case Study: National Aquarium in Baltimore

  • Source: Microsoft
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Limited office space at the National Aquarium in Baltimore required staff to share computers, resulting in several security risks and inefficiencies. For more efficient and secure computer sharing, enhanced data security, and reduced support time, the Aquarium moved all users to Windows Vista. Learn how the move has reduced login time from 15 minutes to 5 seconds, provided faster access to information, and more.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Software Usability Challenge for Electric Power Industry

  • Source: IFS
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Enterprise Resource Planning (ERP)/Enterprise Asset Management (EAM) usability is a challenge for the electric energy industry according to a study conducted for IFS North America. This paper outlines study results of 100 electric energy industry executives and offers advice for selecting ERP and EAM for maximum usability. ERP and EAM with enhanced usability increases productivity and system usage, maximizing value realized. Read More

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Case Study: Advantage Sales & Marketing LLC

Advantage Sales & Marketing (ASM) didn’t become a national company until six years ago. Before then, it was a group of 26 regional brokers with the challenge of getting separate businesses to act like one company. Learn how ASM found a comprehensive and efficient learning and talent management solution that fostered collaboration among its distributed workforce and unified several areas of human resources (HR). Read More

Case Study: The National Geographic Society

  • Source: IBM
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The National Geographic Society’s (NGS) Genographic Project is a five-year worldwide scientific study to trace the migration of humanity across the planet. After gathering over 210,000 genetic samples, NGS faced the challenge of processing the massive amounts of data collected. Learn how NGS chose a combination of solutions that helped it gather, manage, secure, store, and analyze hundreds of thousands of genetic samples. Read More

Case Study: National Institute of Mental Health (NIMH)

For the National Institute of Mental Health (NIMH) to fulfill its vital health mission, it must expedite and streamline its workflow processes—and the forms, approvals, and documents associated with those processes. As NIMH grew, tracking and managing forms was just one challenge that needed to be addressed. Learn about the Web-based workflow software that provides users with automated business process management. Read More
 
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