Case Study: Ontario Drive & Gear Limited (ODG)

  • Source: SYSPRO
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ODG’s industrial division has a reputation for the design and manufacture of quality gears and transmissions. But back in 1991, ODG was using four separate systems for inventory, accounting, sales, and materials resource planning (MRP). The challenge was to combine all four into an integrated management system, with an emphasis on data integrity and scalability. Discover the solution ODG chose to help improve processes.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Software Usability Challenge for Electric Power Industry

  • Source: IFS
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Enterprise Resource Planning (ERP)/Enterprise Asset Management (EAM) usability is a challenge for the electric energy industry according to a study conducted for IFS North America. This paper outlines study results of 100 electric energy industry executives and offers advice for selecting ERP and EAM for maximum usability. ERP and EAM with enhanced usability increases productivity and system usage, maximizing value realized. Read More

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