Case Study: Pelephone

  • Source: IBM
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Pelephone, Israel’s first mobile provider, found its system for tracking and responding to customers was unable to analyze data at usual levels once the company’s subscriber base grew to over one million. To stay ahead of the competition, Pelephone needed a solution to help maintain speedy response time. With Cognos TM1, the mobile provider has a single, multifaceted view of each customer. Read more about the benefits.

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Case Study: IBM's Adoption of Sugar: A Lesson in Global Implementation

  • Source: Ovum
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IBM leveraged SugarCRM's user-focused customer relationship management (CRM) to transform its global sales organization, deploying a new system for reps that manage millions of opportunities worldwide. Read an analysis of how IBM completed this task. Read More

Case Study: Ralco Industries

For manufacturers, business success can be influenced by a strong quality management system. This case study looks at how metal stamping manufacturer Ralco Industries uses the Plex Manufacturing Cloud to automate quality. Read More

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