Case Study: Pentair Anticipates Huge Cost Savings by Streamlining Service Operations with ServiceMax

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Pentair, a leader in the design and manufacturing of thermal management products and enclosures that house and protect sensitive electronics and electrical components, had little visibility into partner performance and inventory usage, and was unable to accurately determine customer service entitlements. By using ServiceMax—and automating and streamlining its service business, Pentair expects to save about $5 million annually.

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Case Study: IBM's Adoption of Sugar: A Lesson in Global Implementation

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IBM leveraged SugarCRM's user-focused customer relationship management (CRM) to transform its global sales organization, deploying a new system for reps that manage millions of opportunities worldwide. Read an analysis of how IBM completed this task. Read More

Case Study: Australian National University

  • Source: IBM
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ANU saw opportunities to improve its financial and operational management in a range of key areas such as student retention—but to achieve these goals, it needed to gain greater insight into its data. It decided to reboot its analytics strategy, building new planning, reporting and modeling capabilities based on a combination of IBM software, a skilled in-house analytics team, and expert partners. Read about the benefits.  Read More

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