Case Study: Procter & Gamble

  • Source: Saba Software
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Procter and Gamble has operations in over 70 countries and more than 100,000 employees worldwide. Due to the competitive global consumer products industry, P&G faced the challenge of quickly sharing new product information and building skills in key areas—on disparate learning management systems (LMSs). Read about the LMS the company implemented for a faster pace of global learning and time to market, and reduced costs.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Software Usability Challenge for Electric Power Industry

  • Source: IFS
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Enterprise Resource Planning (ERP)/Enterprise Asset Management (EAM) usability is a challenge for the electric energy industry according to a study conducted for IFS North America. This paper outlines study results of 100 electric energy industry executives and offers advice for selecting ERP and EAM for maximum usability. ERP and EAM with enhanced usability increases productivity and system usage, maximizing value realized. Read More

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