Case Study: Quick

  • Source: IBM
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Quick, the largest European fast-food chain, found it challenging to oversee operations and communicate among its 404 locations. With an old spreadsheet-based system, 50 to 70 percent of the company’s time was spent on obtaining data rather than acting on it. The company can now rapidly integrate and access data, so management spends more time on expansion than on data management. Find out the new system’s other benefits.

Featured Software Research:

Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Software Usability Challenge for Electric Power Industry

  • Source: IFS
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Enterprise Resource Planning (ERP)/Enterprise Asset Management (EAM) usability is a challenge for the electric energy industry according to a study conducted for IFS North America. This paper outlines study results of 100 electric energy industry executives and offers advice for selecting ERP and EAM for maximum usability. ERP and EAM with enhanced usability increases productivity and system usage, maximizing value realized. Read More

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