Case Study: Royal Bank of Canada

  • Source: Plateau Systems
  • Written By:
  • Published:
  • (Originally Published On:) )
Royal Bank of Canada (RBC) is Canada’s largest bank and one of North America’s leading diversified financial services companies. To deliver regulatory-based courses and learning through a global, cost-effective channel, RBC replaced its homegrown learning management system (LMS) with a cost-effective, enterprise-wide solution, and consolidated its LMS for streamlined operations. Find out how they did it.

Featured Software Research:

Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

ERP Can Be a Barrier to Agility in Electric Power Sector

  • Source: IFS
  • Written By:
  • Published:
In this white paper, we’ll examine the different enterprise agility barriers reported by study respondents and discuss how energy industry executives can select software for enhanced enterprise agility and change readiness. Read More

You may also be interested in these related documents:

Mondial Assistance Group Shares Best Processes to Improve Quality, Efficiency

  • Source: IBM
  • Written By:
  • Published:
Mondial Assistance Group relies on efficient sharing of best practices across business units to provide superior customer service to clients worldwide. By choosing Lombardi Blueprint from IBM to execute the 'SOKE' process improvement program, Mondial discovered inefficiencies, managed sharing processes, and improved collaboration across the organization. See how this led to high cost savings and improved client services. Read More
 
comments powered by Disqus