Case Study: St. George Bank

St. George Bank is Australia’s fifth largest bank, with over 8,500 employees. Along with teaching its channels about the bank’s products, St. George must ensure its partners comply with Australian financial regulations. To replace a cumbersome paper-based system used to train its distribution channels, the bank installed SumTotal learning management system (LMS). Find out how the bank benefited from the LMS solution.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Software Usability Challenge for Electric Power Industry

  • Source: IFS
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Enterprise Resource Planning (ERP)/Enterprise Asset Management (EAM) usability is a challenge for the electric energy industry according to a study conducted for IFS North America. This paper outlines study results of 100 electric energy industry executives and offers advice for selecting ERP and EAM for maximum usability. ERP and EAM with enhanced usability increases productivity and system usage, maximizing value realized. Read More

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Case Study: Royal Bank of Canada

  • Source: Plateau Systems
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Royal Bank of Canada (RBC) is Canada’s largest bank and one of North America’s leading diversified financial services companies. To deliver regulatory-based courses and learning through a global, cost-effective channel, RBC replaced its homegrown learning management system (LMS) with a cost-effective, enterprise-wide solution, and consolidated its LMS for streamlined operations. Find out how they did it. Read More

Case Study: Bank of Choice Cuts Loan Processing Days to Hours with Document Management Solution

With its recent rapid growth, Bank of Choice found that paper-based loan approval processes were standing in the way of providing the fastest and most effective customer service. The bank decided to adopt a document management system (DMS) based on software from a Microsoft® Gold Certified Partner. Find out how the bank improved customer service, reduced the costs associated with meeting regulatory compliance, and more. Read More
 
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