Case Study: TWP Projects

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Software Usability Challenge for Electric Power Industry

  • Source: IFS
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Enterprise Resource Planning (ERP)/Enterprise Asset Management (EAM) usability is a challenge for the electric energy industry according to a study conducted for IFS North America. This paper outlines study results of 100 electric energy industry executives and offers advice for selecting ERP and EAM for maximum usability. ERP and EAM with enhanced usability increases productivity and system usage, maximizing value realized. Read More

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Case Study: Toyota

Case Study: Working in Distributed Agile across Three Continents

Want to know more about distributed agile best practices for software development projects? Find out about the challenges and lessons learned from this implementation of distributed agile for teams distributed across US, Europe, and India. Discover how this large, globally distributed project for a large telecom vendor realized such benefits as better collaboration, higher quality product, and on-time delivery. Read More

Case Study: American Crane & Equipment Corporation

American Crane & Equipment Corporation (ACECO) designs and manufactures electric overhead traveling cranes. Managing and tracking custom projects for accurate job costing is key—but ACECO‚Äôs legacy system involved labor-intensive, manual manipulation of data. ACECO saw that real-time job cost data was vital to operational performance. It found a solution with integrated functionality for all process operations. Learn more. Read More
 
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