Case Study: Tampa Tile

  • Source: Infor
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Maintaining profitability was a major challenge for Tampa Tile because of the complexities of providing the construction industry with long-lead products, many of which are imported from Europe and South America. Its old enterprise resource planning (ERP) system no longer met its needs, so Tampa Tile looked for a new system that offered event management capabilities, in addition to inventory management. Learn more.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Software Usability Challenge for Electric Power Industry

  • Source: IFS
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Enterprise Resource Planning (ERP)/Enterprise Asset Management (EAM) usability is a challenge for the electric energy industry according to a study conducted for IFS North America. This paper outlines study results of 100 electric energy industry executives and offers advice for selecting ERP and EAM for maximum usability. ERP and EAM with enhanced usability increases productivity and system usage, maximizing value realized. Read More

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