Case Study: VAI Improves Customer Service with Business Portal

  • Source: IBM
  • Written By:
  • Published:
  • (Originally Published On:) )
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

Featured Software Research:

11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises

In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is implemented. This white paper discusses the keys to successfully implementing CRM software solutions, as well as some of the important prerequisites—people and processes—to finding and installing CRM technology. Read More

You may also be interested in these related documents:

Case Study: TRI-WEST Ltd.

  • Source: IBM
  • Written By:
  • Published:
To lower the high cost of continuous updates as well as improve customer service and better support sales staff productivity, TRI-WEST needed to replace its static Web site with a portal solution that would serve both internal users and customers. Learn how the company worked with its chosen vendor and integration partner to build a portal solution that serves the public as well as customers and employees. Read More

Case Study: Johnson Plastics

  • Source: VAI
  • Written By:
  • Published:
Engraving materials supplier Johnson Plastics needed a way to stay ahead of the competition. To leave a lasting impression on customers, Johnson knew that fulfilling its promise of next-day shipping was priority number one. But an outdated enterprise resource planning (ERP) system was preventing Johnson from realizing that goal. Learn about the solution the company chose to integrate its entire multiwarehouse operations. Read More
 
comments powered by Disqus