Case Study: VAI Improves Customer Service with Business Portal

  • Source: IBM
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Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

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11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

Case Study: IBM's Adoption of Sugar: A Lesson in Global Implementation

  • Source: Ovum
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IBM leveraged SugarCRM's user-focused customer relationship management (CRM) to transform its global sales organization, deploying a new system for reps that manage millions of opportunities worldwide. Read an analysis of how IBM completed this task. Read More

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Case Study: TRI-WEST Ltd.

  • Source: IBM
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To lower the high cost of continuous updates as well as improve customer service and better support sales staff productivity, TRI-WEST needed to replace its static Web site with a portal solution that would serve both internal users and customers. Learn how the company worked with its chosen vendor and integration partner to build a portal solution that serves the public as well as customers and employees. Read More

Case Study: Johnson Plastics

  • Source: VAI
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Engraving materials supplier Johnson Plastics needed a way to stay ahead of the competition. To leave a lasting impression on customers, Johnson knew that fulfilling its promise of next-day shipping was priority number one. But an outdated enterprise resource planning (ERP) system was preventing Johnson from realizing that goal. Learn about the solution the company chose to integrate its entire multiwarehouse operations. Read More

VAI's S2K Enterprise Solutions Help the Largest Independently Owned Office Supply Company in the Southwest

  • Source: VAI
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Office supply companies face stiff competition and know that on-time, next-day delivery is imperative to survival. Distributors of any size need accurate inventory data, but when the firm is a large office supplier offering 50,000 items, this need becomes non-negotiable. Find out how one company overcame such challenges as maintaining inventory, tracking sales and commissions, and guaranteeing next-day delivery. Read More
 
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