Case Study: XEI Scientific Inc.

XEI Scientific Inc. was looking for a way to bring order to its product information and instill discipline to make sure it had a solid product development process in place. The company also needed a location to store and manage its product documentation. Learn how XEI chose a product lifecycle management (PLM) solution that helped improve development process and provided the required data management capabilities.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

ERP Can Be a Barrier to Agility in Electric Power Sector

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In this white paper, we’ll examine the different enterprise agility barriers reported by study respondents and discuss how energy industry executives can select software for enhanced enterprise agility and change readiness. Read More
 
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