Comprehensive Operation Support Systems and Customer Care Solution

Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market and significantly reduced total development costs.

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Must-have ERP Features for the Automotive Industry

This paper summarizes the benefits an enterprise resource planning (ERP) solution provides to the entire manufacturing process, "from shop floor to top floor." Included are key features in a software as a service (SaaS) solution to help an auto manufacturer optimize performance throughout the enterprise. Read More

11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

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Case Study: Eclipse Aviation

  • Source: SAP
  • Written By:
  • Published:
Eclipse Aviation Corporation–manufacturer of the world’s first very light jet–wanted to better support its sales force in their pursuit of high-value orders. Building on a software solution that integrates core business processes and systems, Eclipse deployed the latest release of a leading customer relationship management (CRM) system. Learn how the upgrade provided a streamlined user interface for managing sales leads. Read More

SaaS Buyer's Guide for Wholesale and Distribution

  • Source:
  • Written By:
  • Published: June 29 2010
SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works, who the major vendors are, how SaaS can help your business grow, and how to find the SaaS solution that’s right for you. It’s all in this comprehensive SaaS Buyer’s Guide for Wholesale and Distribution from TEC and SupplyChainBrain. Read More

The SaaS Advantage

More providers of traditional software solutions are moving to software-as-a-service (SaaS) models that meet today’s competitive needs for agility and real-time information, without requiring manufacturers to make a large up-front financial outlay. Confidence continues to increase thanks to pioneering SaaS providers who are able to point to a history of successful implementation. Learn more about the benefits of SaaS. Read More
 
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