Comprehensive Operation Support Systems and Customer Care Solution

Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market and significantly reduced total development costs.

Featured Software Research:

Why Your Field Service Operation Needs to Implement a Dynamic Scheduling Engine

  • Source: IFS
  • Written By:
  • Published:
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More

Must-have ERP Features for the Automotive Industry

This paper summarizes the benefits an enterprise resource planning (ERP) solution provides to the entire manufacturing process, "from shop floor to top floor." Included are key features in a software as a service (SaaS) solution to help an auto manufacturer optimize performance throughout the enterprise. Read More

You may also be interested in these related documents:

TEC 2012 Business Intelligence and Data Management Buyer's Guide

  • Source:
  • Written By:
  • Published: October 26 2012
The advent of new computing models and innovative technologies is reshaping the business intelligence (BI) landscape. Read this buyer’s guide to get the latest on major changes in the BI and data management space and know the important factors to consider when looking for a BI solution. You’ll also get detailed product comparisons, a comprehensive vendor directory, customer success stories, and thought leadership commentary.

New trends in BI. We will review some of the new trends... Read More

Case Study: Eclipse Aviation

  • Source: SAP
  • Written By:
  • Published:
Eclipse Aviation Corporation–manufacturer of the world’s first very light jet–wanted to better support its sales force in their pursuit of high-value orders. Building on a software solution that integrates core business processes and systems, Eclipse deployed the latest release of a leading customer relationship management (CRM) system. Learn how the upgrade provided a streamlined user interface for managing sales leads. Read More

SaaS Buyer's Guide for Wholesale and Distribution

  • Source:
  • Written By:
  • Published: June 29 2010
SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works, who the major vendors are, how SaaS can help your business grow, and how to find the SaaS solution that’s right for you. It’s all in this comprehensive SaaS Buyer’s Guide for Wholesale and Distribution from TEC and SupplyChainBrain.

From a business requirements perspective,... Read More
 
comments powered by Disqus