Depository Trust and Clearing Corporation (DTCC) Case Study

The Depository Trust & Clearing Corporation (DTCC) is the world’s largest financial services post-trade infrastructure organization, having cleared and settled more than $1.4 quadrillion (USD) worth of securities in 2005. In the highly competitive financial services industry, the secure processing of transactions is vital to DTCC's success, which is why DTCC integrated security testing into the application development processes.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Software Usability Challenge for Electric Power Industry

  • Source: IFS
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Enterprise Resource Planning (ERP)/Enterprise Asset Management (EAM) usability is a challenge for the electric energy industry according to a study conducted for IFS North America. This paper outlines study results of 100 electric energy industry executives and offers advice for selecting ERP and EAM for maximum usability. ERP and EAM with enhanced usability increases productivity and system usage, maximizing value realized. Read More

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