Expandable Case Study: Photon Dynamics, Inc.

Photon Dynamics, a manufacturer of test, repair, and inspection equipment for flat-panel display manufacturing, was finding it difficult to track orders, materials, and finished goods. It considered abandoning its mid-tier enterprise resource planning system, in favor of a tier-one application. But to justify the cost, the company decided to first make sure that the system was, in fact, the problem.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Software Usability Challenge for Electric Power Industry

  • Source: IFS
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Enterprise Resource Planning (ERP)/Enterprise Asset Management (EAM) usability is a challenge for the electric energy industry according to a study conducted for IFS North America. This paper outlines study results of 100 electric energy industry executives and offers advice for selecting ERP and EAM for maximum usability. ERP and EAM with enhanced usability increases productivity and system usage, maximizing value realized. Read More

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Microsoft Dynamics Customer Solution Case Study: Outdoor Apparel Leader Gains Scalability and Visibility, Cuts Costs with ERP Solution

Patagonia, a global provider of outdoor apparel and gear, realized its technology and processes were unable to support the company with the scalability and visibility to realize its market and revenue potential. Working with Microsoft Gold Certified Partner Sunrise Technologies, the company implemented Microsoft Dynamics AX 2009 together with the Sunrise Apparel and Footwear Template and optimized key business processes. Read More
 
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