Fast ITSM Implementation and Efficient Process Work

The case company implemented an information technology services management (ITSM) system to support information technology infrastructure library (ITIL)–inspired processes. Implement Consulting Group had the project management responsibility during the entire process—from the preliminary requirement collection to selection and implementation to testing and go-live.

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11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

How to Successfully Select an ERP System in Eight Simple Steps

If you’re looking for your first enterprise resource planning (ERP) system or looking to upgrade from an existing system, the evaluation, selection, and implementation process is a long-term strategic decision for your organization. To help you through this process, here are eight simple steps for a successful ERP system selection. Read More

Growing Google Apps: How to Increase Google Adoption in Your Organization

Change is hard for everyone. But switching from your old system to Google Apps doesn’t have to be difficult, and acceptance of the new Google Apps system within your organization will allow your company to flourish. Supporting everyone on the team through the adoption process is vital to a successful move to Google Apps.

In this white paper, explore core ideas to successfully training on and transitioning to Google Apps, including a slow, steady implementation process that allows the comfort levels of users to grow. This starts with a twelve-point plan that lets users get used to the idea of switching to new cloud technology. Learn how, when discussing the implementation of Google Apps, to focus on the opportunities now available to your organization. Highlight the positive changes that come with the adoption of Google Apps that will reduce travel time, allow users to work from home, decrease IT issues, and create a more collaborative, streamlined work environment. Review information on self-training strategies and the benefits of developing a training website. Use other Google tools such as Hangouts to gain valuable feedback from users, and explore how selecting volunteers to learn Google Apps tools earlier than other members can help the rest of the team navigate Google Apps and resolve IT issues. Through the information in this white paper, your transition to Google Apps can be a positive one.  Read More

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Running and Optimizing the Business of IT: The SAP Best-practices Approach

  • Source: IDC
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  • Published:
IT has long been seen as one of the best ways to address the challenges of the business environment. Yet the complexity and rigidity of IT infrastructure keep IT from fully serving the business. IT could better help serve your customers and reduce business costs if it were provided as a service. Find out more about IT service management standards and best practices, with a focus on SAP’s approach to IT optimization. Read More

Running and Optimizing IT: A Best-practice Approach

  • Source: IDC
  • Written By:
  • Published:
IT has long been one of the best ways to address business challenges. Yet significant obstacles at the level of IT infrastructure stand in the way. Siloed IT operations and rigid IT management processes can impede business agility. When IT partners with the business to act less as a technology provider and more as a service provider, business objectives can be achieved more efficiently and cost-effectively. Find out how. Read More

Study Reveals Top 10 Requirements for Improving Event Resolution in IT

A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps. Read More
 
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